HOSPA Members Meeting
Looking from the Guest Perspective.
What really makes your guests happy?
Hoteliers are often told that the way to keep a guest happy is to invest in technology, ensure the hotel looks like an interior designers dream and above everything else drop the rates. But is that really what every guest wants, or are those just supplier sales pitches?
In a time when the lodging industry is seeing enormous growth in supply, selling a bedroom at a good price is getting harder as we are not only competing with other hotel and apartment operators but also with informal sector operators like Airbnb, Tripping and HomeAway.
So what does your guest really want? We have invited three guest speakers to share their views after which the audience will be able to discuss the topic with the speakers in the form of a panel session.
There will be a lot to talk about and we look forward to some interesting discussions.
Venue: Firmdale's Covent Garden Hotel - Fortune Room, 10 Monmouth Street, London, WC2H 9HB
Time: 18:00 - 20:30
Drinks kindly sponsored by Infor Hospitality
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