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Bridging the Gap Between Tradition and Technology

Bridging the Gap Between Tradition and Technology

Event Details


Blending the tradition, culture and service of a hotel with the modern traveller’s requirements for the latest technology can be a tricky balancing act – but when done properly, the guest experience can be outstanding.

In today’s highly competitive market, guests appreciate hotels associated with the service from a bygone age, but they don’t want to compromise on the comforts that modern technology brings.

You’ve a great location, your rooms are pristine, and your staff are attentive so you can deliver the ultimate guest experience, however guests rate you on your adoption of technology too. Solutions need to complement the service and add value to the guest experience.

The modern traveller embraces technology and are only too quick to share their experience on review sites and social media, so it’s more important than ever you don’t overlook the advantage that technology can bring.

Join us for an evening of networking with like-minded peers and learn how hotels have seamlessly integrated modern IT systems, whilst maintaining the traditions and finesse of a quality hotel.

The event is supported by Avvio - www.avvio.com


18:00     Registration and welcome drinks

18.30     Welcome, Jane Pendlebury, Chief Executive HOSPA

 UK Hospitality Update

18.40     David Pryde, IT Director, Red Carnation Hotels

RCH are proud to be a very traditional hotel group, where technology is not there to be seen, but as an enabler to superior service. Hear from David how they get their amazing reviews by blending the latest technology with good old fashioned service.

19.05     Kevin Edwards, MD, Avenue9 Solutions

Do you really know what the modern traveller wants in terms of technology while they are staying with you?

19.30     Andrew Evans, CEO, Keystep Solutions

Disregard Tradition at your Peril – the importance of maintaining your identity, and not introducing technology for technology’s sake.

20:00    Close followed by Networking drinks and Canapés

* Please note that having already received multiple registrations from vendors, this event is now only open to hoteliers.  We appreciate your understanding

* Agenda content, timings, and speakers are subject to change

The Venue

Opposite Buckingham Palace, The Rubens Hotel offers a fusion of traditional luxury with all the comforts the modern traveller demands. Exceeding expectations at every turn, the team at the historic hotel takes pride in delivering impeccable service. Its top floor houses Hotel 41, an establishment that takes luxury to another level.

The venue for the Bridging the gap between tradition and technology event is The Rubens At The Palace. 

39 Buckingham Palace Road,

Telephone: +44 (0)20 7834 6600

Join us and hear how the Rubens and Hotel 41 have themselves met the challenges of blending traditional service with cutting edge technology, demanded by the modern traveller.

As technology becomes more and more critical to hoteliers, our free to attend event provides you with an unprecedented opportunity to find out what technology your guests really want.

Nearest Tube and Rail Stations:

Victoria Tube Station - 3 minutes walk

St James’ Park Tube Station - 5 minutes walk


FREE for all HOSPA Members to attend and only £10 for Non-Members

To Register for this event, please send the below details to hospa@hospa.org with: HOSPA Members Meeting - 21st September in the subject line.

  • Full Name:
  • Job Title:
  • Company Name:
  • Membership Number:
  • Invoice Details (If Non-Member)

Event Details

Thu 21 Sep 2017
6 p.m.