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17

Jul
2012

Disaster! What Now?

Written by Jo Huey.
Disaster! What Now?It seems the UK has been blighted with disaster recently, and not just with the flooding! Millions of RBS and Natwest bank customers were affected by a failed software upgrade that prohibited transfers either in or out of their accounts. Eventually the fault was corrected, but the widespread ...

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16

Jul
2012

HOSPA Quiz Night 2012

Written by Jo Huey.
This year's Quiz Night took place on Thursday 12th July at the Prince of Wales, Drury Lane for the second year running. The quiz saw nearly 100 attendees spread across 17 teams, and as always, with the brain teasing Sarah Dovey as Quiz-master at the first ever HOSPA Quiz.The quiz ...

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13

Jul
2012

Infor Cements Hospitality Leadership

Written by Jo Huey.
With the combination of Infor, SoftBrands, and EasyRMS now finalized, Infor has built a one-stop shop for hospitality technology.In addition, property management systems acquired from Amadeus are now part of the Infor portfolio, too.With a customer base of more than 10,000 properties under management in the Americas, Europe, the Middle ...

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11

Jul
2012

5 Minutes at HITEC - with Ted Horner, International IT Consultant of 24 years

Written by Jo Huey.
Wi-fi and the issuesFor the majority of hotels, meeting guest expectations when it comes to internet, has not been achieved. So in my opinion, hotels need to educate their guests on the Wi-fi service they offer, perhaps advising them that the free internet is really only suitable for emails and ...

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10

Jul
2012

Why hotels are still learning from the airlines – who take another step ahead…and why real hospitality still works in hotels

Written by Jo Huey.
A traveller’s guest experience in hotels and airlines while travelling to HITEC in USA.I stayed in a hotel in Boston (a very nice one via Expedia who managed to offer me a 4/5 Star Hotel for three nights and save me £100 versus a well-known major hotel group via their ...

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10

Jul
2012

Flash Sales – Great Marketing or Cannibalisation of Existing Customers?

Written by Jo Huey.
Flash Sales – Great Marketing or Cannibalisation of Existing Customers? By Pam Carvell, Marketing Consultant, HMA.I attended an interesting evening on 18th June 2012 organised by HOSPA, consisting of a panel discussion on the topic of ‘flash sales’. A ‘flash sale’ is essentially a short-term tactical price-led promotion, but which ...

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09

Jul
2012

HOSPA CEO, Carl Weldon, recently visited the world’s largest Hospitality Technology Event – HITEC – and brings back some interviews, notes and observations from the event and the keynote speakers he experienced

Written by Jo Huey.
5 Minutes at HITEC with Jon Inge - a Brit working in the USA in Hotel Technology for over 30 yearsWhat are the main issues and challenges at the time of HITEC 2012?The continued fragmentation of the industry. There has been good progress towards more integrated systems and vendor cooperation ...

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06

Jul
2012

Flash Sales – Great Marketing or Cannibalisation of Existing Customers?

Written by Jo Huey.
By Pam Carvell, Marketing Consultant, HMA.I attended an interesting evening on 18th June 2012 organised by HOSPA, consisting of a panel discussion on the topic of ‘flash sales’. A ‘flash sale’ is essentially a short-term tactical price-led promotion, but which is promoted via email or on a website, rather then ...

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29

Jun
2012

UK Leads The Wi-fi Boom

Written by Jo Huey.
BT launches single BT Wi-fi brand as global hotspots set to expand to 652 million by 2015 1The UK is leading the global wi-fi boom, with its existing estate of more than 18 million hotspots set to increase to 21 million by 2015, according to industry experts, Informa Telecoms & ...

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25

Jun
2012

National centre for fusion research energises its retail and hospitality POS with new technology

Written by Jo Huey.
The United Kingdom Atomic Energy Authority has upgraded its catering and retail point-of-sale operations to a contemporary EPoS solution from AgilysysLONDON – June 2012 – The United Kingdom Atomic Energy Authority has revealed details of a recent technology upgrade. The organisation has now dispensed with its cash registers and moved ...

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