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11

Jul
2012

5 Minutes at HITEC - with Ted Horner, International IT Consultant of 24 years

Written by Jo Huey.
Wi-fi and the issuesFor the majority of hotels, meeting guest expectations when it comes to internet, has not been achieved. So in my opinion, hotels need to educate their guests on the Wi-fi service they offer, perhaps advising them that the free internet is really only suitable for emails and ...

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10

Jul
2012

Why hotels are still learning from the airlines – who take another step ahead…and why real hospitality still works in hotels

Written by Jo Huey.
A traveller’s guest experience in hotels and airlines while travelling to HITEC in USA.I stayed in a hotel in Boston (a very nice one via Expedia who managed to offer me a 4/5 Star Hotel for three nights and save me £100 versus a well-known major hotel group via their ...

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10

Jul
2012

Flash Sales – Great Marketing or Cannibalisation of Existing Customers?

Written by Jo Huey.
Flash Sales – Great Marketing or Cannibalisation of Existing Customers? By Pam Carvell, Marketing Consultant, HMA.I attended an interesting evening on 18th June 2012 organised by HOSPA, consisting of a panel discussion on the topic of ‘flash sales’. A ‘flash sale’ is essentially a short-term tactical price-led promotion, but which ...

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09

Jul
2012

HOSPA CEO, Carl Weldon, recently visited the world’s largest Hospitality Technology Event – HITEC – and brings back some interviews, notes and observations from the event and the keynote speakers he experienced

Written by Jo Huey.
5 Minutes at HITEC with Jon Inge - a Brit working in the USA in Hotel Technology for over 30 yearsWhat are the main issues and challenges at the time of HITEC 2012?The continued fragmentation of the industry. There has been good progress towards more integrated systems and vendor cooperation ...

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06

Jul
2012

Flash Sales – Great Marketing or Cannibalisation of Existing Customers?

Written by Jo Huey.
By Pam Carvell, Marketing Consultant, HMA.I attended an interesting evening on 18th June 2012 organised by HOSPA, consisting of a panel discussion on the topic of ‘flash sales’. A ‘flash sale’ is essentially a short-term tactical price-led promotion, but which is promoted via email or on a website, rather then ...

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29

Jun
2012

UK Leads The Wi-fi Boom

Written by Jo Huey.
BT launches single BT Wi-fi brand as global hotspots set to expand to 652 million by 2015 1The UK is leading the global wi-fi boom, with its existing estate of more than 18 million hotspots set to increase to 21 million by 2015, according to industry experts, Informa Telecoms & ...

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25

Jun
2012

National centre for fusion research energises its retail and hospitality POS with new technology

Written by Jo Huey.
The United Kingdom Atomic Energy Authority has upgraded its catering and retail point-of-sale operations to a contemporary EPoS solution from AgilysysLONDON – June 2012 – The United Kingdom Atomic Energy Authority has revealed details of a recent technology upgrade. The organisation has now dispensed with its cash registers and moved ...

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22

Jun
2012

Snapshot Opinion on Flash Sales by HOSPA Chief Executive Carl Weldon

Written by Jo Huey.
On 18 June, HOSPA hosted a Revenue Management Community discussion at Le Méridien Piccadilly, London, on the use of ‘Flash Sales’ to boost business.At the event, Suzie Wotton – Vice President of Marketing, Red Carnation Hotels – chaired a panel of leading ‘Flash Sales’ practitioners to enable hoteliers to find ...

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21

Jun
2012

Snapshot Opinion on Flash Sales by HOSPA Chief Executive Carl Weldon

Written by Jo Huey.
Snapshot Opinion on Flash SalesBy HOSPA Chief Executive Carl Weldon On 18 June, HOSPA hosted a Revenue Management Community discussion at Le Méridien Piccadilly, London, on the use of ‘Flash Sales’ to boost business. At the event, Suzie Wotton – Vice President of Marketing, Red Carnation Hotels – chaired a ...

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20

Jun
2012

Infor Expands Hospitality Offering with Acquisition of Easy RMS

Written by Jo Huey.
Leading Cloud-based Revenue Management System Helps Hotels Maximize Guest Revenue and ProfitInfor, a leading provider of business application software serving more than 70,000 customers, today announced the acquisition of Easy RMS, a leading provider of multitenant SaaS revenue management software for the hospitality industry. Based in London, Easy RMS expands ...

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