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The latest 'food for thought' from HOSPA on trends and hot topics affecting those working in the hospitality industry. On a regular basis we will post on the blog across a range of issues that impact the everyday working lives of HOSPA members, to help them become more informed, up to date and be able to debate on the key issues impacting the hospitality industry.

27

Sep
2012

Snapshot Opinion on free Hotel Wi-fi Access by HOSPA Chief Executive Carl Weldon

Written by Jo Huey.
A major dilemma for the hotel industry is whether the internet should be offered free to guests, or at a price.With this in mind, I was particularly delighted this month to be asked to lead a discussion for ‘En Passant’ (EP) magazine’s ‘Emerging Business Leaders in Hospitality Network’ on the ...

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03

Sep
2012

HOSPA Revenue Management Programme takes off

Written by Jo Huey.
It is now almost two years ago that we received the funding from the Savoy Educational Trust to enable HOSPA to develop and launch the Education and Training Programme in Revenue Management. This September we are finally now able to offer all three stages of the programme, with the learners ...

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16

Jul
2012

HOSPA Quiz Night 2012

Written by Jo Huey.
This year's Quiz Night took place on Thursday 12th July at the Prince of Wales, Drury Lane for the second year running. The quiz saw nearly 100 attendees spread across 17 teams, and as always, with the brain teasing Sarah Dovey as Quiz-master at the first ever HOSPA Quiz.The quiz ...

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11

Jul
2012

5 Minutes at HITEC - with Ted Horner, International IT Consultant of 24 years

Written by Jo Huey.
Wi-fi and the issuesFor the majority of hotels, meeting guest expectations when it comes to internet, has not been achieved. So in my opinion, hotels need to educate their guests on the Wi-fi service they offer, perhaps advising them that the free internet is really only suitable for emails and ...

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10

Jul
2012

Why hotels are still learning from the airlines – who take another step ahead…and why real hospitality still works in hotels

Written by Jo Huey.
A traveller’s guest experience in hotels and airlines while travelling to HITEC in USA.I stayed in a hotel in Boston (a very nice one via Expedia who managed to offer me a 4/5 Star Hotel for three nights and save me £100 versus a well-known major hotel group via their ...

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09

Jul
2012

HOSPA CEO, Carl Weldon, recently visited the world’s largest Hospitality Technology Event – HITEC – and brings back some interviews, notes and observations from the event and the keynote speakers he experienced

Written by Jo Huey.
5 Minutes at HITEC with Jon Inge - a Brit working in the USA in Hotel Technology for over 30 yearsWhat are the main issues and challenges at the time of HITEC 2012?The continued fragmentation of the industry. There has been good progress towards more integrated systems and vendor cooperation ...

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06

Jul
2012

Flash Sales – Great Marketing or Cannibalisation of Existing Customers?

Written by Jo Huey.
By Pam Carvell, Marketing Consultant, HMA.I attended an interesting evening on 18th June 2012 organised by HOSPA, consisting of a panel discussion on the topic of ‘flash sales’. A ‘flash sale’ is essentially a short-term tactical price-led promotion, but which is promoted via email or on a website, rather then ...

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22

Jun
2012

Snapshot Opinion on Flash Sales by HOSPA Chief Executive Carl Weldon

Written by Jo Huey.
On 18 June, HOSPA hosted a Revenue Management Community discussion at Le Méridien Piccadilly, London, on the use of ‘Flash Sales’ to boost business.At the event, Suzie Wotton – Vice President of Marketing, Red Carnation Hotels – chaired a panel of leading ‘Flash Sales’ practitioners to enable hoteliers to find ...

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28

May
2012

In a new series - we recently spoke for five minutes with HOSPA President Robert Cook – Chief Exec at DeVere Village Hotels and – bearing in mind the upcoming long Jubilee Weekend – we asked him “Are Bank Holidays good for the Hotel Business?”

Written by Jo Huey.
“This longer weekend where we effectively lose the Monday night is tricky: and so the packages that hotels offer have to be carefully tailored and the Food and Beverage (F&B) offering becomes increasingly important.The trouble with the Bank Holidays is not the week-ends themselves but the loss of a business ...

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