Global Blue

Key Services

• Tax Free Shopping
• Currency Choice
• Traveller Services

About Global Blue

Since introducing the concept of Tax Free Shopping over thirty years ago, Global Blue has acquired a unique understanding of the needs of international shoppers. We call them ‘globe shoppers’ and there are more of them than ever, spending more money than ever. More than 270,000 of the world’s favourite retailers, shopping brands and hotels already partnered with us in over 40 countries and more than 55,000 globe shoppers use our services every single day.

We offer a wide range of services to help globe shoppers save money on everything they buy when they are in foreign countries, and to help merchants and banks increase their revenues from the lucrative traveller market.  As well as Tax Free Shopping, these services include Currency Choice, Academy, Intelligence, Marketing Services, One Interface and Consulting.

Dynamic Currency Choice service allows foreign customers to pay in their credit card currency, instead of the local currency, at the point of purchase. Currency Choice is available when your foreign customer pays with Visa, MasterCard or Maestro, and it supports most major currencies. It allows you to offer your customers the peace of mind that comes from paying in the currency they understand, and provides you with commission on every transaction.

The Currency Choice Best Rate scheme ensures the traveller a best rate of exchange at the time of purchase when using the DCC service or a refund for the difference. Our research shows that merchants who participate in this scheme see a 10% increase in customer opt-in rates and results are measurable with regular, detailed performance reports.

The Currency Choice Process

Currency Choice integrates seamlessly into your payment system, and is the most straight-forward, user-friendly brand of Dynamic Currency Conversion (DCC) on the market. With Currency Choice, transactions take just three simple steps.

Step 1 – Process your customers credit card as you usually would. The terminal will automatically detect eligibility fir DCC and calculate the price of the item in the card holder’s currency, based on the very latest exchange rates.

Step 2 – Select your customer’s preferred currency on the terminal interface, and then complete the payment as normal.

Step 3 – Finish the transaction by asking your customer to sign the sales receipt. This receipt also contains all the details of the transaction.

Founded in Sweden in 1980, Global Blue’s headquarters are in Nyon, on the shores of Lake Geneva, Switzerland. More information about Global Blue is available at www.global-blue.com