Personalisation and profit
Addressing guests by their name is just the beginning, says Heather Byron, Senior Vice President of Services, Alliants In previous senior...
The latest 'food for thought' from HOSPA on trends and hot topics affecting those working in the hospitality industry.
On a regular basis we will post on the blog across a range of issues that impact the everyday working lives of HOSPA members, to help them become more informed, up to date and be able to debate on the key issues impacting the hospitality industry.
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