The hospitality industry is facing evolving risks, but with soft insurance market conditions, there are real opportunities to cut costs while widening your insurance coverage. In this webinar, Howden’s hospitality insurance specialists will provide a market update, share insights into the biggest challenges facing operators today and explore ways to make your business more attractive to insurers.

We’ll cover:
• The latest trends in the insurance market and their impact on hospitality
• The impact of Martyn’s Law and whether you need terrorism cover
• How to benchmark your insurance programme against industry peers
• Cost-saving opportunities without compromising on protection

Join us for real-life examples and expert insights. Don’t miss this chance to ensure your insurance works as hard as you do.

The National Hotel Marketing Conference is the only dedicated annual conference for the hotel marketing and sales community and is taking place on Thursday 1 May 2025 at the fantastic £100m National Football Centre at the heart of the UK. Offering an opportunity to mix with up to 200 marketing and sales managers, General Managers, hotel owners and leading marketing suppliers, to learn how your marketing can improve and update yourself on the very latest techniques in digital marketing and see how your business can thrive in such a competitive marketplace. It’s simply the most important day of the year for anyone involved in marketing, sales or PR in hotels.
HMA and HOSPA members* can get a £50 discount from the delegate rate £245+VAT instead of £295. Enter the following code “HMA2025” or “HOSPA2025” in when the register online.
*membership will be verified.

Join this targeted webinar for hoteliers and hospitality professionals to explore how artificial intelligence is reshaping the customer journey. Learn how AI influences guest interactions, search behavior, and content visibility, and discover strategies to stay competitive in a rapidly evolving market.

Key Takeaways:

Understand changing customer touchpoints in the AI era
Adapt to AI-driven search trends
Create content that reaches through AI filters
Enhance CRM and email marketing strategies with AI
Overcome challenges in maintaining online visibility

Gain practical insights and future-ready strategies to enhance guest engagement.

Join industry veteran and CEO of Fourteen IP, Neil Tolley, for an insightful presentation on the transformative changes sweeping through the hotel telephony landscape. As legacy network services are phased out and telecoms manufacturers retreat from the on-premises PBX market, learn how cloud telephony and AI-driven guest engagement are reshaping the hospitality industry.

In this session, Neil will explore:

• The implications of retiring legacy network services
• The impact of manufacturers such as NEC and Avaya exiting the on-premises PBX market
• The benefits and challenges associated with transitioning to a cloud telephony service
• How AI is transforming guest engagement through human like interactions

This webinar offers a valuable opportunity to acquire insights and understand how to effectively leverage emerging technologies to improve guest experiences, streamline operations, future-proof, and secure your hotel's communication infrastructure.

Join HOSPA & BDO for an update on all things financial - this popular annual event is a must-attend for anyone in your business who needs to know about the latest developments in financial reporting and compliance. For more details and how to register please click on the link.

The HMA are excited to announce that in celebration of their 30th year The Hotel Marketing Awards will complete a circle and come back to where the awards were first held - The Savoy London!
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Also to celebrate this Pearl Anniversary we are adding even more to this event for our hard working Hotel Marketers - so do watch this space for more announcements.

We are excited to announce that Centelli will be hosting its first Annual Charity Golf Day in association with HOSPA and proudly supporting two incredible and well-deserving charities, Less Survivable Cancers Taskforce and Hospitality Action. What can you expect from your day?

- Golf!
- Auction
- Raffle
- Beat the Pro / Pay the Pro
- Hole-in-one Contest
- Dinner

Costs: £360 per person or £1,360 for a Fourball - click on the link for more details and how to register.

A bespoke and personalised event for hospitality technology professionals and suppliers alike.
Born from the rising demand for innovative technology solutions in the hospitality arena, the event is designed to bring together forward-thinking, competitive solution providers with industry professionals.

Join us in our 20th year for the ultimate gathering of hospitality professionals at our annual conference - where industry leaders, innovators and changemakers come together for a day of networking, insightful discussions and forward-thinking workshops.

Immerse yourself in thought-provoking sessions led by top experts, tackling the most pressing issues in hospitality today. Gain invaluable knowledge, exchange ideas and stay ahead of industry trends.

Cap off the day in style at our prestigious gala dinner and awards ceremony - an evening of celebration, recognition and connection with the best in the business. Don’t miss this opportunity to elevate your career and expand your network in the hospitality world!